Terms of Service

KayDentPro is a management platform for dental clinics: patient records, calendar and appointments, billing and payments, dental charting, prescriptions, patient reminders and online booking. The service is provided as SaaS (online software), accessible at kaydentpro.com.

Access to the platform requires a subscription taken out by the clinic and named user accounts created by the clinic owner. Each user is responsible for keeping their credentials confidential. The clinic configures its members' roles and access rights (practitioner, assistant, guest) from the platform.

• Use the platform in compliance with applicable laws and the ethics of the dental profession.
• Obtain patient consent for data collection and for communications.
• Ensure the accuracy of the data entered and the legitimacy of its use.
• Not attempt to bypass security measures or access other clinics’ data.
• Pay the subscription under the agreed terms.

The clinic remains the sole owner of its patients' data and of all data entered, imported or generated on the platform. KayDentPro acts exclusively as a technical processor and claims no ownership rights over this data. Protection details are set out in the Privacy Policy.

The KayDentPro platform — its code, interface, brand, logos and documentation — remains the exclusive property of KayDentPro. The subscription grants the clinic a personal, non-exclusive, non-transferable right of use for the duration of the contract. Any reproduction, resale or reverse engineering is prohibited.

• KayDentPro sends transactional text messages to patients of dental clinics subscribed to the platform.
• Messages include: appointment reminders, confirmations, schedule changes, treatment plan balance notifications, payment confirmations, and replies to patient requests.
• No marketing, promotional or advertising messages are sent.
• Patients consent to receive these messages when registering at the clinic or through the online booking page.
• Reply STOP to opt out, HELP for help.
• Message frequency varies. Message and data rates may apply.
• Mobile carriers are not liable for delayed or undelivered messages.

KayDentPro uses reasonable means to ensure continuous availability of the platform, hosted on redundant infrastructure (Vercel, Supabase). Occasional interruptions may occur for planned maintenance — notified in advance — or in cases of force majeure. Detailed service level commitments are set out in the Service Level Agreement (SLA) provided to each client clinic.

KayDentPro provides a management tool; medical decisions, diagnoses and care are the sole responsibility of the clinic's practitioners. KayDentPro's liability is limited to proven direct damages resulting from a breach of its contractual obligations, under the conditions and limits defined in the Subscription Agreement. KayDentPro cannot be held liable for data loss attributable to the clinic, nor for interruptions attributable to third parties (carriers, internet providers, hosting providers).

Either party may terminate the subscription under the conditions set out in the contract. After termination, the clinic's data remains accessible and exportable free of charge for sixty (60) days in open standard formats, then is securely and permanently deleted — including from backups — within a maximum of thirty (30) additional days. A deletion certificate is issued upon written request.

These terms are governed by Haitian law. Any dispute relating to their interpretation or performance falls, failing amicable resolution, under the jurisdiction of the competent courts of the Republic of Haiti.

• Email: info@kaydentpro.com
• Phone / WhatsApp: +509 5624 0786
• Website: kaydentpro.com